With one week to go before we head over to Europe with our six children, I found out that our rental van from Hertz (booked through Amex) was a seven-seater, despite assurances during the booking process that it was a nine-seater. I spent a couple hours on the phone with both Hertz and Amex today trying to resolve the issue, but to no avail - alas, the world is not built for larger families. So much for "platinum concierge service."
I am now trying to rent a van through AutoEurope. If we end up having to tie one of the kids to the roof, I'll post some pictures here.
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